Winter Tree Crafts Policies
- All Items are guaranteed against defects in workmanship.
We are not responsible for damage due to misuse, abuse or accidents.   
So basically, if something breaks during normal use, ship it to us and we
will replace/repair at our discretion.
If you run it over with a truck, thats all on you.

-If an item arrived in a damaged condition or if we made a mistake.  We
will either provide a refund or replace the item free of charge.  The
customer is responsible for shipping the item back to WTC.  WTC will
pay for shipping a replacement item.

- If the customer makes an error such as ordering an incorrect size,
changed their mind, incorrect item ordered or if shipping back a
damaged item not covered by our gurantee, the customer will pay for both
shipping the item to WTC and for us to ship the item back.

-If you are returning an item or want a repair, please contact us before
shipping the item.

-A deposit maybe required for custom work, and is non-refundable.  Item
must be fully paid for before it leaves the shop.

- We are not responsible for damage or injury caused by the use or failure
of our products. ESPECIALLY ARMOR.  It is the responsibility of the
buyer/user to ensure their own safety and ensure their equipment meets
all applicable requirements.  
This is the don't sue me clause.

- All in-stock items will ship within 2-3 days of an order being placed.  If an
item is not in-stock you will be notified and an estimated ship date will be
provided.  Payment must be received in full before an item is shipped.  All
checks must clear before an item is shipped.

- Incomplete orders placed through the order form will be ignored, and an
attempt to contact the customer with any provided contact information will
be made. If no contact information was provided, the order will be
discarded.  If you place an order and do not hear from us, please contact
us to ensure that your order was properly received.