WTC Policies
By agreeing to purchase any item from Winter Tree Crafts you also agree to the following policies.
- The general dont sue me clause: WTC items are all sold as COSTUME PIECES for display only. While they do also happen to meet SCA requirements for protective qualities their use in this regard is solely the responsibility of the wearer and we are not responsible in any way for any damage or injury caused by the wearing of our equipment. WTC is also not responsible for any misuse, abuse or subsequent failure of our products. It is up to the wearer to ensure the safety of their equipment and to receive equipment inspection by authorized persons within their particular group.
- All Items are guaranteed against defects in workmanship.
We are not responsible for damage due to misuse, abuse or accidents.
So basically, if something breaks during normal use, ship it to us and we
will replace/repair at our discretion.
If you run it over with a truck, thats all on you. Please contact us prior to shipping an item back for repair/replacement.
- WTC is not responsible for damage to items incurred during shipping. Customers purchasing high-value items are STRONGLY encouraged to purchase shipping insurance.
- If we make a mistake and send the wrong item or an item damaged prior to shipping we will refund/replace the item and ship it at no cost. However, the customer is responsible for shipping the original item back to WTC. If the customer orders the wrong item or makes a mistake on their end then they are responsible for all shipping charges both ways.
- A non-refundable deposit will be charged for custom work or high-value items scheduled in the production queue. The deposit will be negotiated at time of sale. A deposit must be received before an order is guranteed a slot in the production queue.
- In-stock items will be shipped within 1-2 days. Out of stock of custom items will be given an estimated delivery time at the time of the order. Delivery dates are ESTIMATES only. WTC is a one-man shop, life happens.
- Any refunds not related to defect or error are subject to a %5-10 re-stocking fee. (Covers my CC-transaction costs)